Refund policy

Returns & Refund Policy

At ProSigns Safety, we want you to be happy with your order. Please check your order carefully when it arrives and contact us as soon as possible if there is an issue.

Returns & Change of Mind

As many of our safety signs are manufactured to order, we are generally unable to accept returns or provide refunds for change of mind, ordering the incorrect product, size, material or quantity.

Please check all product details carefully before placing your order.

If you believe you have ordered incorrectly, please contact us as soon as possible. If production has not yet started, we may be able to amend or cancel your order.

Custom & Personalised Products

Custom-made, personalised or specially produced signage cannot be returned or refunded due to change of mind once production has commenced.

Where artwork approval is required, it is the customer's responsibility to carefully check spelling, colours, dimensions, quantities and other details before approving the artwork for production.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, or you have received an incorrect product, please contact us as soon as possible after receiving your order.

Please provide your order number, a description of the issue and photographs where appropriate.

We will assess the issue and, where applicable, arrange a replacement, repair or refund.

Please do not dispose of damaged or faulty products until we have reviewed your claim.

Shipping Damage

If your package appears to have been damaged during delivery, please photograph the packaging and product before disposing of the packaging. This will help us resolve the issue with the freight provider.

Refunds

Where a refund has been approved, it will generally be processed back to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

New Zealand Consumer Law

Nothing in this policy is intended to exclude or limit any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law.

Where goods are purchased for business purposes, the Consumer Guarantees Act may not apply where it is lawfully contracted out of and agreed between the parties.