Shipping Policy

At ProSigns Safety, we manufacture and dispatch safety signage from our premises in Dunedin, New Zealand.

Order Processing

Many of our signs are manufactured to order. We aim to produce and dispatch orders as quickly as possible once your order and payment have been received.

Production times may vary depending on the size and quantity of your order, material availability and current production workload.

If there is likely to be a significant delay with your order, we will contact you.

Shipping Within New Zealand

We currently ship throughout New Zealand.

Shipping charges are calculated at checkout based on your order and delivery location.

Freight rates may vary between the South Island and North Island, and additional charges may apply for rural or difficult-to-access locations where applicable.

The shipping cost applicable to your order will be displayed at checkout before payment is completed.

Delivery Timeframes

Delivery timeframes begin once your order has been manufactured and dispatched.

Estimated freight times are:

• South Island: approximately 1–3 business days after dispatch

• North Island: approximately 2–4 business days after dispatch

• Rural delivery: please allow additional time

These timeframes are estimates only. Courier and freight delays can occasionally occur and may be outside our control.

Large or Oversized Orders

Some large, bulky or unusually sized signage orders may require specialised freight.

If the standard shipping options available at checkout are not suitable for your order or delivery location, we may contact you to arrange an alternative freight option.

Delivery Address

Please ensure your delivery address and contact details are correct when placing your order.

ProSigns Safety is not responsible for delays caused by incorrect or incomplete delivery information supplied with an order.

If you notice an error in your delivery details after ordering, please contact us as soon as possible.

Damaged Deliveries

Please inspect your order when it arrives.

If your order has been damaged during delivery, please contact us as soon as possible and provide photographs of both the damaged product and packaging.

Please retain the packaging until we have reviewed the issue, as it may be required for a freight claim.

For further information, please refer to our Returns & Refund Policy.

Collection

If collection from our Dunedin premises is available for your order, this option will be displayed or arranged with you where applicable.

Please wait until we have confirmed that your order is ready before collecting.

International Shipping

Our online shipping options are currently intended for New Zealand delivery addresses.

If you are outside New Zealand and would like to purchase from us, please contact us to discuss whether freight can be arranged.

Contact Us

If you have questions about shipping or delivery, please contact:

ProSigns Ltd / ProSigns Safety
Dunedin, New Zealand
Email: mark@prosigns.co.nz
Phone: 03 455 6613